Exchanges & Returns
Due to the nature of our products, we do not accept refunds and exchanges.
In an unlikely event you receive an item that is damaged^, incorrect, or missing item, please email our Customer Care Team at firstname.lastname@example.org within 3 business days from the day you received your shipment for further assistance.
– Image of Item/Parcel(s) received
– Name of Item
– Order Number
If the item is in stock, we will arrange for a replacement. Otherwise, a refund or store credit voucher will be issued to you.
Please do not dispose/throw away the items as they need to be returned to us for inspection.
^We regret that we are unable to offer refund / exchange for items damaged during shipment. *Any merchandise purchased from a third party is not entitled to an exchange under our policy. *An exchange is only valid for items in its original condition (non-customised/personalised, unused, unworn and complete) and packaging (without any postage labels).
Returns and Refunds
Jue Lian Pte. Ltd. does not accept returns of standard merchandise (i.e. non-customised/personalised) that do not fall under “Defective or Incorrect Item Received”. All customised and personalised orders are strictly non-exchangeable, non-returnable and non-refundable. Please review your order carefully before confirming.
Sale and Promotional Items
Items on sale, promotion or discount are strictly non-refundable and non-exchangeable.