We accept the following payment methods:

Paypal (Credit/debit card including Visa, Mastercard)

Paynow via UEN (201929070H)

Step 1: Login to your mobile banking app. Look for the PAYNOW option.”

Step 2: If using PAYNOW, Select the “UEN” option and enter our UEN number – 201929070H. The name “Jue Lian Pte Ltd” should appear in your app.

Step 3: Enter the payment amount, and in the reference window, please enter your name and order number. So that our team can verify payments promptly.

Step 4: Please Whatsapp us a screenshot of your PAYNOW transaction to +65 8829 6008.

Please check the terms and conditions of the voucher code regarding redemption eligibility (expiry date, exclusions, etc) and double check if it’s applicable to the items in cart.

Please note that vouchers cannot be used concurrently with other discounts/promotions unless otherwise stated.

All payments are usually verified within 1 working day. Do contact us at hello@juelian.com.sg if you did not receive an order confirmation email from us after 1 working day.

Earn Points
Each purchase of an item earns you points. These points are used to offset your next purchase.
$1 spent = 1 point
Every 100 points = $1 rebate

Earn Points with Product Reviews

Earn 10 points for each product review that you make. You can only leave one review per product variant, and only if you have purchased it via our website previously as a member. You will be able to use these points to offset part of your next purchase.

Check Purchase Status

All orders are processed and packed within 1 to 2 working days upon completion of payment, but if you’re worried your order has been missed out on, you can check its status in your purchase history.

Quicker Future Checkouts

Your details such as name, mobile and address are saved and these fields are automatically populated during your next checkout.

* Membership is non-transferable.
* Points accumulation is based on invoice amount, excluding shipping fees.
* Points accumulation is updated upon completion of orders.

Basic – Any purchase
Premium – SGD$300 within 12 months
VIP – SGD$800 within 12 months

Basic member
10% welcome discount (1 time use)
Points accumulation $1 = 1point
Double points for birthday month

Premium member
10% welcome discount (1 time use)
Points accumulation $1 = 1.5 points
Double points for birthday month
Birthday gift voucher – 10% off*
* Applicable for one time purchase during birthday month

VIP member
10% welcome discount (1 time use)
Points accumulation $1 = 2.0 points
Double points for birthday month
Birthday gift voucher – 20% off*
* Applicable for one time purchase during birthday month

Each purchase of an item earns you points. These points are used to offset your next purchase. Every 10 points will be used to offset S$0.10 off your next purchase.

As a member, you will also be able to leave product reviews for products that you have purchased via our website as member. You will earn 10 points for each product review that you make.

Rebate points can be kept for up to 12 months, and if unused it will be subsequently forfeited. Any forfeited points will not be reinstated.

Points redemption will not affect membership progress or qualification. As long as you meet the total spend required for the membership level within 12 months from the date of qualification, you will continue to enjoy your level benefits.

1. Log on to My Account.
2. Click on membership points, you will be able to see your available points.

You may view your points balance, point activity and redemption history.

Your points will expire if there is no account activity within the next 12 months of your last transaction and it will be forfeited thereafter. Any forfeited points will not be reinstated.

Hence, as long as you have a spend transaction with us within the next 12 months of your last transaction, your member points will continue to accumulate.

Yes, you will receive an email notification 1 month before your points expiry. Reminding you to make a spend or redemption activity to your member account.

Points will be deducted from your account when merchandise is returned.

If you get a message stating that your email address/password is not recognise, please follow the steps below:

– Make sure you’re using the same email address and password you registered with.
– If you are unable to recall your password, click the ‘Forgot Your Password?’ link on the page. You will be prompted to enter your email address, and a link will be sent to you to create a new password for your account.

If you enter your password incorrectly three times, your account will be locked for 30 minutes. You’ll need to open a new browser after 30 minutes to sign in again. If the issues persist, please contact our customer care team so that we can offer our assistance.

Jue Lian prides itself to provide a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process.

Please refer to our Privacy Policy for more details here.

Due to the nature of our products, we do not accept refunds and exchanges.

In an unlikely event you receive an item that is damaged, incorrect, or missing item, please contact our Customer Care Team.

Please email us the following details:
– Image of Item/Parcel(s) received
– Name of Item
– Order Number

If the item is in stock, we will arrange for a replacement. Otherwise, a refund or store credit voucher will be issued to you.

*Please do not dispose/throw away the items as they need to be returned to us for inspection.
** We regret that we are unable to offer refund / exchange for items damaged during shipment.

This could be due to one or more of the following reasons:

– Review was about your shopping experience and not about a particular product. For feedback of your shopping experience, please contact our customer care team.
– Review included discriminatory or inappropriate language.
– Review included personal information such as but not limited to, email addresses, contact numbers, addresses, personal URLs.
– Review included advertising, promotional campaigns and/or references to other products on a website other than Jue Lian.
– Review included comments on reviews made by another person or on another website.

Yes! Tell us what you love (or dislike) about a product to earn 10 points!

Points will be credited within 48 hours of your review’s approval. You can only place a review the products you purchased online.

All our newsletters offer the option (at the bottom) to unsubscribe to future emails. Alternatively, please email us at hello@juelian.com.sg to let us know your preference.